Bio, Work & Ideas

Midam Kim

Conference affiliation: ML engineer and linguist · ServiceNow

Midam Kim is described by ServiceNow’s Insights podcast as a machine learning engineer and linguist at ServiceNow. In her recorded talk, she presents a framework for diagnosing voice agent interactions across sounds, words, conversational interaction, and users’ mental models.

1 conference talk

15:04

"My name is... my name is...": A Linguistic Map for Voice Agents — Midam Kim, ServiceNow

Midam Kim uses a frustrating voice-agent call to explain failures in recognition, pronunciation, turn taking, and shared understanding. She presents a framework covering listening and speaking across sounds, words, interaction, and mental model, arguing that these interdependent layers must adapt together throughout a call.

Midam Kim

References

ai.engineer/talks/IDNfAZVKvPE-my-name-is-my-name-is-linguistic ↗