Plivo

Plivo builds communications infrastructure and AI tools for customer engagement. Its company overview dates its founding to 2011 and describes a platform combining AI agents, messaging and voice APIs, and a cloud carrier network. These offerings connect its telephony foundation with tools for automating customer conversations.

Plivo offers both programmable and no-code approaches to building AI agents. Its website describes support for LiveKit and Pipecat, SIP trunking, and bidirectional audio streaming, alongside a visual studio for creating and deploying agents. Published scale, latency, uptime, and pricing figures are company claims rather than independently verified results.

Plivo’s credited AI Engineer work includes Venky B’s talk on five failures encountered when voice agents reach production. A company post places the session at the 2026 AI Engineer World’s Fair. The recording covers response latency, fragile transcription, structured data collection, speech preparation, and conversational interruptions, with recommendations to validate individual fields and prepare model output before speech synthesis.