Prosodica

Prosodica builds AI speech and interaction analytics for contact centers and enterprise customer operations. Its platform combines operational intelligence, behavioral coaching, conversion optimization, self-service analysis, compliance management, and real-time conversational guidance. Service, sales, and collections teams can use it to score calls automatically, identify operational inefficiencies, assess sales opportunities, surface compliance risks, and find friction in customer journeys. Managers get evidence for coaching, while agents receive guidance during conversations.

Founder and CEO Mariano Tan developed the business from a concern about the emotional impact of remote call center work and the difficulty of monitoring employee well-being. Funding and collaboration with Vail Systems supported the development of prosodic analytics: detecting emotion in speech. Its technical approach converts conversational data into satisfaction scores, assessments of conversational behavior and soft skills, and predictions of risk or opportunity. Speechmatics has supplied transcription capabilities since 2018.

Prosodica’s work extends across multinational businesses with contact centers handling different voices, accents, and languages. In 2025, the company described analyzing millions of conversations.