ServiceNow

ServiceNow builds enterprise software for managing and automating work across IT, customer service, human resources and security. Its ServiceNow AI Platform combines business applications, data and AI agents: teams can handle incidents, fulfill requests, onboard employees and remediate vulnerabilities. With AI Agent Studio, users can customize agents through natural language, define their roles and guardrails, and equip them with scripts, workflow actions and other tools.

Founded in 2004 by Frederic B. Luddy, ServiceNow grew from his goal of simplifying everyday work through software. Bill McDermott, who joined in 2019, is chairman and CEO. Its agent architecture connects planning to execution: AI Agent Orchestrator coordinates teams of agents, while support for the Model Context Protocol and Agent2Agent protocol lets them access external tools and communicate with agents outside ServiceNow.

Workflow Data Fabric supplies business context by connecting data across systems, organizing it through a unified catalog and applying policy-based governance. Operations managers, analysts and service representatives can use that connected information without switching systems—for example, bringing billing, support and inventory histories into customer issue resolution. AI Control Tower provides a central place to manage, monitor and govern AI, including third-party agents, alongside the workflows in which it operates.