ServiceNow

ServiceNow provides enterprise software that combines artificial intelligence, business data, and workflow automation. Its company materials describe a platform for coordinating work across departments, with offerings spanning IT, customer service, human resources, security, and application development.

The supplied conference recording credits ServiceNow alongside Midam Kim in a talk about diagnosing voice agents through linguistics. Kim presents a framework that examines listening and speaking through four dimensions: sound, vocabulary, conversational interaction, and the user’s understanding. The recording describes her as an ML engineer at ServiceNow; that affiliation is not independently corroborated by the supplied company sources.

Kim’s talk argues that conversational failures require attention to the connections between these dimensions. Improving recognition or pronunciation alone may leave problems with timing and intent unresolved. She also distinguishes spoken conversations from visible chat histories: speech disappears, while the user’s evolving understanding persists. This is a credited technical contribution, rather than evidence of a particular ServiceNow voice product.